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Where we deliver · Pickup & delivery

Is your door
on our route?

Our trucks run weekly routes across the areas below. Your address sets your zone, delivery day and cut-off. Below: how delivery day works, the delivery window, changes, returns and pickup.

Delivery fee maps

Map of our milk delivery areas and delivery fees by state: New Hampshire (Hillsborough County only) $20, Massachusetts $20, Connecticut $5 to $20, New York $2 to $30, New Jersey $2 to $25, Delaware $20 to $25, Maryland $20 to $25, D.C. area $20, Pennsylvania $10 to $25, Virginia $20 to $30, North Carolina $30, South Carolina $30, Georgia $30, Florida $50, and Wisconsin, Illinois, Indiana, Ohio, Michigan and Kentucky (Louisville area only) $25.
Delivery fees are based on location. Fees can change.Open full size
Home delivery

We deliver to homes across the areas listed below, on weekly routes.

Weekly routes

Each zone has its own delivery day. Your account shows your day and the cut-off for ordering.

NYC pickup too

Some New York City members pick up on Saturday or Sunday instead of getting home delivery.

Areas we cover.

Mid-Atlantic & Northeast
Pittsburgh, Philadelphia, New York City, Newark, Baltimore, Washington D.C., Boston, Providence and the I-95 corridor
New England
Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire and nearby states
Midwest
St. Louis, Chicago, Detroit, Indianapolis, Columbus, Cleveland and the areas around them
Southeast
Norfolk, and the inland routes that run back toward the Midwest
Canada
Greater Toronto and Montréal

Check your address.

  1. Sign up or log inNew members enter their delivery address when they sign up.
  2. Your address sets your zoneYour zone decides your delivery day, cut-off day, delivery fee and order minimum.
  3. See it on your dashboardYour zone, cut-off day and delivery day are on your order dashboard. Moved? Change it in My address & delivery.
Not sure?

Email your full address to info@uddermilk.com and we'll tell you if we deliver there.

Not in our area yet?

We add routes from time to time, so check back. In New York City, you can also pick up your order on Saturday or Sunday.

Sign up Log in to see your zone

Your delivery day.

  1. Find your day and cut-offLog in and open the Delivery Day tab. It shows your delivery day and the date your order needs to be in.
  2. Put out a coolerWe don't give exact delivery times. If you'll be out, leave a cooler with ice by the door. An 11-quart cooler fits most orders.
  3. Pay with cash, Zelle or VenmoLeave cash inside the cooler, or pay by Zelle or Venmo. We don't take cards or checks.
  4. Look for us between 11am and midnightIf we can't make your regular day, we'll deliver the next day and let you know by email. Want a rough window? Email us and we'll tell you.
Delivery window

11am to midnight

11ammidnight

About 1 in 10 orders arrive after 10pm.

Why so late?

We try to deliver your milk 12–24 hours after milking. The late-night stops are the price of that freshness, and most members think it's worth it.

Order status

Open, closed
or confirmed?

Open

We have your order, and you can still change it.

Closed

Your order is locked in and can't be changed. It will come on your delivery day.

Confirmed

Same as closed. You'll get a confirmation email, and it's on the truck for your day.

Changing or canceling

Cancel before you get your confirmation email. To cancel, log in, open My Cart, and delete your items one by one until the cart is empty.

If that doesn't work, email the cancellation to info@uddermilk.com with your full name, address and the name of your zone.

Missed deliveries

If we don't get a cancellation before cut-off, nobody's home and there's no cooler with payment, or the driver can't get into your building, you'll be charged 50% of the undelivered order on your next order.

Returns

  1. Email us about the itemTell us what's wrong. We want to know.
  2. Keep it coldRefrigerate it if it needs the fridge, freeze it if it needs the freezer.
  3. Hand it to your driver next weekYou'll get credit on the spot. Drivers can't give credit without the item.

Something missing, or need to swap an item? Reorder it and subtract it from your next order's total. You can also email us for a refund by Venmo or Zelle.

Picking up instead?

Pickup spots and times are listed in your account. If your pickup order is under the minimum, just add the $15 minimum order adjuster.

Minimum order adjuster More questions? FAQ