Good
questions.

A&E stands for Adam & Eve: a time when everything was pure, including food and drink. You'll see it on our shelves and in our product names. It's the standard we hold our farms to.

Sign up online with your name, email, phone and delivery address. Once your account is set up, you can order for your next delivery day.

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The USDA's organic certification office asked us to stop using the phrase “non-certified organic” on any product. Our farms are small family farms that can't afford certification, but they don't use chemicals, fungicides, herbicides, pesticides or hormones.

So we just call things what they are: milk, cheese, meat. Where a brand we carry is certified organic, we say so.

1. Log in to your account.
2. Open My Cart.
3. Delete the items one by one until the cart is empty.

That's it, your order is canceled. Cancel before you get the confirmation email. If you have trouble, email info@uddermilk.com with your full name, address and zone name.

Open means we have your order and you can still change it. Closed or Confirmed means it's locked in, and it will be delivered on your scheduled delivery day.

No. You pay on delivery with cash, Zelle or Venmo. We don't accept cards or checks, so checkout doesn't ask for them. As soon as you click Check Out, your order is scheduled for delivery.

Log in and open the Delivery Day tab. It shows your delivery day and the date orders need to be in by.

• We deliver between 11am and midnight.
• About 10% of members get their order after 10pm, depending on where they live.
• We deliver late because we try to get your milk to you 12–24 hours after milking.
• We don't give exact times, so please leave a cooler out if you'll be away. You can email us for your general window.

It depends on how much you order, but an 11-quart cooler with ice works for most orders. If you pay cash, put it inside. You can also pay by Zelle or Venmo.

We'll deliver the next day instead, and we'll let you know by email.

If we haven't received a cancellation, or it came after cut-off day, or no one is home and there's no cooler with payment, or the driver can't get into your building (a locked lobby, for example), you'll be charged 50% of the undelivered order on your next order.

We only sell grass-fed meat. Grass doesn't grow in winter, so at the end of summer the best cuts are frozen to carry us through.

Grass-fed animals also take much longer to reach weight than grain-fed ones, so it can be a while before a farmer has another cow, goat or lamb ready. The cuts sell out quickly.

1. Email us about the item.
2. If it needs the fridge, refrigerate it. If it needs the freezer, freeze it.
3. Give it back to your driver the following week and you'll get credit.

Drivers can't give credit without the item. If something was missing or you need to swap it, reorder it and subtract it from your next order's total. You can also email us for a refund by Venmo or Zelle.

Move cream into a glass jar as soon as it arrives. Set the jar in a bowl of ice water in the fridge, and top up the ice as it melts. Sitting in near-freezing water, the cream keeps longer and won't sour as fast. Salted and unsalted butter keep longer this way too.

Raw milk isn't pasteurized, so keep it cold and use it while it's fresh. The CDC and FDA advise that pregnant women, babies and young children, older adults and anyone with a weakened immune system avoid raw milk and raw-milk products. If you're not sure, talk with your doctor first.

Use the Forgot Password link under the login box and we'll email you. Reset your password

You'll need to create a new account with a different email address. Use Sign up near the login box.

• Call or text Moses: 973-413-9585 (also for delivery-day questions)
• Texts only: 973-968-1391, Monday to Saturday, 11am–9pm
• Email: info@uddermilk.com

Email is the best way to reach us. Please allow a few days for a reply. If we don't pick up, leave a message: we're either on the other line or away from the phone.