Terms of
service.

Delivery and coolers

If you live in a house, please have a cooler out for us on delivery day, just like your mailbox. If delivery is late at night or early in the morning, or you won't be home, the cooler takes your food so we don't have to ring your bell and wake you up.

If you live in an apartment and can't leave a cooler out, a friendly neighbor who can accept your food and pay us is a good option.

Delivery time is based on our member route. We deliver from early morning until late at night, usually past 12am and sometimes into the following day. Even if your order usually arrives around the same time each week, we can't guarantee it will stay that way, and we can't set a custom delivery time for each member.

If you're not comfortable leaving a cooler out for a late-night or early-morning delivery, or you won't be home when we deliver, the co-op probably isn't a good fit for you and we advise not placing an order.

Pickup orders are collected on Saturday or Sunday at any of our NYC locations. See Pickup & Delivery.

Delivery day

• Make sure the phone number you gave us at sign-up reaches you directly. All members need to be available to answer their phone on delivery day.
• You're responsible for keeping your delivery details correct and up to date: address, phone number and email.
• Please leave your outdoor lights on so we can find your house number from the street. We may have to cancel the delivery if we can't find your house.

Ordering

Type any delivery instructions in the comment section at checkout, and no later, so the assigned driver knows in advance. Without clear delivery instructions at checkout, the driver may not be able to deliver your order.

Minimum order

We have a minimum order amount, which depends on where you live.

Payment

Payment is cash only, on delivery. We are not responsible for stolen or lost payments left in coolers, mailboxes and so on. If there is no payment available on delivery, we will not leave the order.

Cancellations

Cancel before you receive the confirmation email. After we send it, your order is placed and picked up from the farms without any prepayment.

To cancel, log in, open My Cart and delete all the items. If that doesn't work, email info@uddermilk.com or call 973-413-9585 with your full name, address and zone name.

Please note: if we don't receive a cancellation, or you cancel after cut-off day, or no one is available to receive the order and there's no cooler with payment, or our driver can't get into the building (for example a locked lobby), you are responsible for 50% of the undelivered order, added to your next order.

Receipts

We don't give out paper receipts unless you ask for one in the comment section of your order. Your order history is always available under My Orders when you're logged in. On request we can also email a scan of the original delivery invoice for you to print.

The product

Our raw dairy comes fresh from the farm in small batches, so its consistency and texture can change from time to time. Because we work with small family farms, and because of the seasons, some items you order may not be available on delivery day.

Returns

• Inspect your food when it arrives, and taste it.
• If something isn't right, call us at 862-264-6747. We don't accept returns by email: we need to talk with you on the phone about it.
• We need the product back in hand with a reasonable amount left in the container. We can't accept almost-empty containers.
• We'll pick it up that night and refund you the following week.

Questions

Call 862-264-6747 or 973-413-9585, or email info@uddermilk.com. See also our Privacy Policy and FAQ.